Our Dealership

Nissan Of Westbury (NoW) Mission & Vision Statement

At Nissan of Westbury, we are committed to providing Next-level customer service, offering Outstanding automotive solutions, and Winning customer trust by creating urgency in all we do. We act NOW to ensure every interaction is swift, every solution is tailored, and every vehicle purchase experience is seamless and satisfying. Our team is dedicated to delivering excellence today—not tomorrow—ensuring our customers drive away with complete confidence and satisfaction.

What Does this Look Like?

Next-Level Customer Service at Nissan of Westbury

Next-level customer service at Nissan of Westbury means exceeding expectations at every touchpoint.

1. Personalized Attention: We treat every customer as unique, tailoring our recommendations and support to their specific needs. Whether it's finding the right vehicle, discussing financing, or scheduling service, we provide customized solutions.
2. Proactive Communication: Our team anticipates customer needs by providing timely updates on vehicle availability, service appointments, and special offers. We aim to stay ahead of any concerns, ensuring a seamless and stress-free experience.
3. Rapid Response: Urgency is embedded in all we do. From answering inquiries to processing paperwork, our goal is to ensure every customer's time is valued. We handle every task efficiently, without sacrificing quality.
4. Transparency and Trust: Clear communication, honesty in pricing, and no-pressure interactions define our customer experience. We build trust through openness and ensuring customers feel confident in every decision.
5. Comprehensive Support: Our commitment doesn't end with a sale. We're here for the long term, offering ongoing support with vehicle maintenance, trade-ins, and any questions that arise throughout ownership.

At Nissan of Westbury, next-level customer service means making every moment count and acting with urgency to deliver excellence at every step.

Outstanding Automotive Solutions at Nissan of Westbury

At Nissan of Westbury, outstanding automotive solutions are more than just selling cars—they represent a full-service approach designed to meet the diverse needs of our customers. Here's what that looks like in practice:

1. Wide Selection of Inventory: We offer an extensive range of new, pre-owned, and certified pre-owned vehicles to suit every lifestyle and budget. Our goal is to ensure customers have access to the latest models, reliable used vehicles, and specialty options like electric or hybrid cars.
2. Expert Guidance: Our sales and service teams are highly trained in the latest automotive technologies and trends. From understanding new vehicle features to offering advice on fuel efficiency or advanced driver assistance systems (ADAS), we provide informed, professional advice tailored to each customer's specific needs.
3. Flexible Financing Options: We partner with a wide network of financial institutions to offer competitive rates and flexible financing options. Whether customers need lease plans, low-interest loans, or special incentives, we ensure that financial solutions are accessible, clear, and fit their circumstances.
4. Cutting-Edge Technology Integration: Our dealership embraces the latest automotive innovations, offering vehicles equipped with advanced technologies like connectivity systems, safety features, and eco-friendly options. We make it easy for customers to understand how these technologies can enhance their driving experience.
5. Comprehensive Service and Maintenance: Our state-of-the-art service department ensures that every vehicle is maintained to factory standards. We offer convenient maintenance plans, quick service options, and certified technicians to keep vehicles running at peak performance.
6. Customer-Centric Solutions: From offering convenient online purchasing tools to in-dealership amenities like comfortable waiting areas, we ensure the customer experience is seamless. We also provide trade-in evaluations, special promotions, and service packages that add value beyond the initial purchase.

Outstanding automotive solutions at Nissan of Westbury mean providing a full spectrum of services and support—ensuring every customer drives away with confidence, knowing they've made the right choice for both their vehicle and their lifestyle.

Winning Customer Trust at Nissan of Westbury

Winning customer trust at Nissan of Westbury means fostering lasting relationships built on honesty, transparency, and exceptional service. Here's how we achieve that:

1. Transparent Pricing: We offer clear, upfront pricing with no hidden fees or surprises. Our customers can trust that they are getting fair and competitive deals, whether buying a vehicle or scheduling service. We are committed to full transparency in all financial aspects, from trade-in values to financing terms. This means we understand our pricing structure online, that it is fairly disclosed in disclaimers and we are trained on how to explain it.
2. No-Pressure Sales Experience: We prioritize the customer's needs and preferences without pushing unnecessary upsells or high-pressure tactics. Our sales team is here to help guide and inform, ensuring customers feel empowered and confident in their decision-making process. We will close more deals NoW if the customer feels our genuinity and we are well trained to answer their questions and not push our agenda.
3. Honest Communication: Our team is dedicated to honest, open dialogue at every stage of the customer journey. Whether explaining vehicle features, reviewing service needs, or discussing financing options, we provide clear, straightforward information to build trust and eliminate confusion.
4. Customer-Focused Policies: We back up our commitment with customer-friendly policies, such as flexible hours, competitive warranties, and service guarantees. This reassures customers that we stand behind the vehicles we sell and the services we provide.
5. Long-Term Commitment: Our relationship with the customer doesn't end after the sale. We follow through with after-sales support, routine follow-ups, and ongoing service that ensures customer satisfaction long into ownership. Whether it's through maintenance reminders or addressing concerns quickly, we show customers that we're here for the long haul.
6. Positive Reputation: Trust is earned not only through individual interactions but also through a track record of excellence. At Nissan of Westbury, we are proud of our positive reviews, word-of-mouth referrals, and community presence, all of which reflect our dedication to customer satisfaction. Ask for reviews!
7. Exceeding Expectations: We constantly strive to go above and beyond in meeting customer needs. From offering perks like complimentary vehicle inspections, pick up and drop off for service appointments, Nissan Buy at Home, or detailing with service to making sure every purchase experience is smooth and enjoyable, we consistently aim to exceed expectations.

Winning customer trust at Nissan of Westbury is about consistently delivering on our promises, treating every interaction with integrity, and providing the support and respect that our customers deserve, building relationships that last well beyond the sale.